Team

 

Position:  Sr. Systems Support Engineer

Company Summary: Peer39 utilizes natural language processing and machine learning techniques to semantically classify web content to enrich the data that is available for targeting of online advertising.

Essential Key Results Areas:
  • A commitment to support of mission-critical environments
  • Dedication to a collaborative working style and the ability to work well in small teams
  • A forward thinker with strong business sense
  • A desire to learn and use new technologies
  • Interpersonal skills to support interaction with customers, team members, and management
  • Demonstrated ability to work in a fast paced / dynamic team environment

Job Responsibilities
  • Support operations of service delivery system infrastructure
  • Act as point of escalation for Customer Support and junior Systems’ staff
  • Interact with Development Engineering to isolate bugs and improve stability of future releases
  • Be able to work independently in complex environments toward high-level goals
  • Simulate customer problems to facilitate problem resolution
  • Identify repetitive support issues and possible workarounds
  • Mentor/guide new employees and other engineer’s on technical issues
  • Notify management of potential customer dissatisfaction issues
  • Participate in a rotational on-call schedule to provide 24 x 7 support
  • Other responsibilities as assigned by management

Minimum Requirements:
  • Bachelor’s degree in a technical field or equivalent training/experience.
  • Logical approach to troubleshooting
  • Solid working knowledge of Linux, Windows Servers, SQL Databases (MySql/Oracle), Tomcat, HTML, Perl Javascript
  • Basic understanding of Networking  ( Cisco )
  • Ability to be on call 24/7
  • Effective time management
  • Project Management experience a plus
  • Prior Ad Serving or web analytic experience a plus
  • Strong written, oral and visual communication skills

Objectives

1 Month
  • Gain general understanding of the product architecture and how they are implemented
3 Month
  • Manage specific operational / deployment tasks without assistance
  • Participate in after-hours support rotation
6 Month
  • Manage infrastructure deployment projects
  • Manage system upgrades
  • Manage bug escalations to Development Engineering
  • Provide Tier 2 Support to internal support engineers
  • Mentor new employees